Refund policy

Return & Refund Policy

At RUSHK, we want you to love what you wear. If you're not completely satisfied with your purchase, we're here to help.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must:

  • Be unworn, unused, and in the same condition that you received it.

  • Have all original tags attached.

  • Be in its original packaging.

  • Be accompanied by a receipt or proof of purchase.

To initiate a return, please contact us at rushk.store@gmail.com.

If your return request is approved, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted.

Please note: Return shipping charges are the responsibility of the customer. RUSHK does not cover return shipping costs.

Damages & Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A defective product

  • A damaged product

  • An incorrect product

Please contact us within 48 hours of delivery at rushk.store@gmail.com with clear photos of the issue.

After verification, we will offer either:

  • A replacement product, or

  • Store credit

depending on product availability and the nature of the issue.

Exchanges

Need a different size?

Contact us within 7 days of delivery. Exchange requests are subject to stock availability.

Customers are responsible for any shipping charges associated with exchanges.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or personalized products

  • Sale or clearance items

  • Gift cards

  • Products damaged due to misuse, improper washing, or normal wear and tear

If you have questions about a specific item, please contact us before placing your order.

Customized Orders

Customized or personalized orders cannot be cancelled, modified, returned, or refunded once confirmed.

If a customized item is received in a defective condition or differs from the approved order specifications, we will provide a replacement or store credit after verification.

Shipping Policy & Re-Delivery Charges

Each order is eligible for one free shipment only.

If incorrect, incomplete, or inaccurate shipping details are provided by the customer, whether intentionally or unintentionally, and the shipment is returned or undeliverable, the customer will be responsible for the charges incurred for re-shipping the order.

A re-shipment fee of ₹100 per product will be charged for sending the order again, regardless of whether the original order was prepaid or Cash on Delivery (COD).

Customers are responsible for ensuring that all shipping information provided during checkout is accurate and complete.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are generally completed within 10 business days after approval.

Please note:

  • Only the product price will be refunded.

  • Shipping charges, COD charges, convenience fees, and any additional transaction fees are non-refundable.

  • Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at rushk.store@gmail.com.

Contact Us

For any questions regarding returns, refunds, exchanges, or order issues, contact us at:

Email: rushk.store@gmail.com

Thank you for shopping with RUSHK.

RUSHK – Culture You Can Wear.