Shipping policy

Shipping Policy

At RUSHK, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing an order.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on Sundays or public holidays.

During periods of high order volume, processing times may be slightly delayed.

Shipping Timeline

Estimated delivery times:

  • Metro Cities: 3–5 business days

  • Other Cities & Towns: 4–7 business days

  • Remote Areas: 5–10 business days

Delivery timelines are estimates and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances.

RUSHK is not responsible for delays caused by courier companies or events beyond our control.

Shipping Charges

  • Free Shipping on orders above ₹1500.

  • Standard shipping charges may apply to orders below ₹1500 and will be displayed during checkout.

Shipping charges, if applicable, are non-refundable.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp (where applicable).

Please allow up to 24 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Each order is eligible for one free shipment only.

If an order is returned due to:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Customer unavailable for delivery

  • Any customer-related delivery issue

the customer will be responsible for additional shipping charges.

A re-shipping fee of ₹100 per product will be charged before the order is dispatched again.

This applies to both prepaid and Cash on Delivery (COD) orders.

Failed Delivery Attempts

Courier partners typically attempt delivery multiple times.

If delivery cannot be completed after multiple attempts and the package is returned to us, the order will be considered undelivered.

Re-shipment will require payment of the applicable re-shipping charges.

Damaged Packages

If your package appears damaged during delivery:

  • Take clear photos before opening the package.

  • Contact us within 48 hours of delivery at rushk.store@gmail.com.

  • Include your order number and photographs of the package and product.

Our team will review the issue and assist you accordingly.

Lost Shipments

If your tracking status shows no movement for an unusually long period or your package appears lost in transit, please contact us at:

Email: rushk.store@gmail.com

We will coordinate with the courier partner to investigate the shipment.

International Shipping

Currently, RUSHK ships only within India unless otherwise stated on our website.

Any future international shipping options may be subject to customs duties, taxes, and import charges, which will be the responsibility of the customer.

Contact Us

For shipping-related questions, contact us at:

RUSHK
Email: rushk.store@gmail.com

RUSHK – Culture You Can Wear.